nugame Terms & Conditions

01 Introduction

Welcome to nugame. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and nugame ("nugame," "we," "us," or "our"), governing your access to and use of the nugame online gaming platform available at nugame.pro and all associated mobile applications, games, features, and services ( collectively, the "Platform").

By accessing, registering on, or using any part of the nugame Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately discontinue your use of the Platform.

nugame is operated for the entertainment of Filipino players and is committed to maintaining a safe, fair, and transparent gaming environment. These Terms are designed to protect both our players and the integrity of the Platform. We encourage all players across Metro Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines to read this document thoroughly before placing any real-money wagers.

02 Eligibility

To register and maintain an account on nugame, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under PAGCOR regulations governing online gaming in the Philippines.
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You must have the full legal capacity to enter into a binding contract under Philippine law.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gaming is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or immediate family member of nugame or any of its affiliated companies, software providers, or payment processors.
• You must not currently be subject to any self-exclusion order or voluntary exclusion arrangement on the nugame Platform.
• You must not have had a previous nugame account suspended or terminated for breach of these Terms.

nugame reserves the right to request identity verification documents at any stage of the player relationship, including but not limited to government-issued photo ID (such as a Philippine passport, driver's license, or UMID card), proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the timeframe specified may result in account suspension or closure.

03 Account Registration

3.1 Single Account Policy

Each player is permitted to hold only one registered account on nugame. Operating multiple accounts, whether under the same or different names, email addresses, device identifiers, or payment methods, is strictly prohibited. nugame employs automated systems to detect duplicate registrations, and any accounts identified as duplicates will be suspended pending investigation.

3.2 Account Information Accuracy

You are required to provide accurate, complete, and up-to-date information during registration. This includes your full legal name as it appears on your government-issued ID, a valid email address, your date of birth, and a Philippine mobile number. Providing false or misleading registration information constitutes a material breach of these Terms.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your nugame account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any other person. nugame will never ask you for your password via email, live chat, or any other channel. If you suspect that your account has been compromised, you must notify our support team immediately.

nugame will not be liable for any losses arising from unauthorized access to your account where such access resulted from your failure to keep your credentials secure.

3.4 Account Ownership

Your nugame account is strictly personal and non-transferable. You must not sell, transfer, or otherwise assign your account or any entitlements within it — including balances, bonus credits, and loyalty points — to any third party under any circumstances.

04 Deposits & Withdrawals

4.1 Supported Payment Methods

nugame supports deposits and withdrawals in Philippine Peso (PHP) via the following methods: GCash, Maya (formerly PayMaya), BPI online banking, BDO online banking, Metrobank, 7-Eleven over-the-counter deposits, and USDT cryptocurrency transfers. Supported methods may change from time to time; the current list is displayed within your account cashier section.

4.2 Deposit Processing

Deposits made via GCash and Maya are typically credited to your nugame PHP wallet within 60 seconds of confirmation. Bank transfer deposits may take longer depending on the originating bank's processing times. nugame does not charge processing fees on deposits; however, your payment provider may apply its own transaction charges.

4.3 Withdrawal Processing

Withdrawal requests are subject to account verification being complete and all applicable wagering requirements having been satisfied. nugame aims to process GCash withdrawal requests within 1 to 10 minutes during normal operating hours. Bank transfers are typically completed within the same business day for most major Philippine banks.

4.4 Withdrawal Limits & Conditions

Minimum and maximum withdrawal amounts are displayed within the cashier section of your account and may vary by payment method. All funds withdrawn must be returned to the same payment method used for the original deposit, unless otherwise approved by our payments team as an anti-money laundering safeguard.

4.5 Dormant Accounts

An account is considered dormant if there has been no login activity for a continuous period of 12 months. nugame reserves the right to apply a monthly administrative fee to dormant account balances after this period. Players will be notified by email before any such fee is applied.

05 Bonuses & Promotions

From time to time, nugame offers welcome bonuses, reload bonuses, free spins, cashback promotions, and loyalty rewards to eligible players. All promotional offers are subject to the following general conditions, as well as any specific terms published alongside each individual promotion.

• Bonuses are available to players aged 21 and above who have completed the required verification steps.
• Each promotion is available once per player, per household, per device, and per payment method, unless explicitly stated otherwise.
• Bonus funds and any winnings derived from bonus play are subject to wagering requirements before they may be withdrawn. Wagering requirements for each offer are stated in that offer's specific terms.
• nugame reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.
• Any attempt to abuse promotional offers — including but not limited to creating multiple accounts, using VPNs to circumvent geographic restrictions, or exploiting technical errors — will result in the forfeiture of all bonus funds and winnings derived therefrom, and may result in permanent account closure.
• Free spins winnings are credited as bonus funds and subject to applicable wagering requirements unless otherwise specified.

06 Gaming Rules

All games available on the nugame Platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you confirm that you have read and accepted the applicable game rules. The following general conditions apply to all gaming activity on the Platform:

• You must have sufficient verified funds in your nugame PHP wallet to place any bet. Bets placed without sufficient balance will be rejected.
• Bets that have been confirmed and accepted cannot be cancelled or amended.
• All game outcomes determined by certified Random Number Generator (RNG) systems are final. nugame does not manipulate game outcomes.
• In the event of a technical failure during gameplay — including disconnections, server errors, or game freezes — nugame will use all reasonable efforts to reconstruct the game state and settle the bet fairly based on available records.
• Minimum and maximum bet limits apply per game and per session. These limits are displayed within each game interface and in your account settings.
• nugame reserves the right to void bets placed as a result of a manifest error, system malfunction, or clearly incorrect odds or game parameters.

07 Fair Play & Prohibited Acts

nugame is committed to maintaining a fair and secure gaming environment for all Filipino players. The following acts are strictly prohibited and will result in immediate account suspension, permanent termination, and forfeiture of all balances:

• Using any automated software, bot, script, or artificial intelligence tool to interact with the Platform or gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or technical errors to generate illegitimate winnings.
• Colluding with other players to manipulate the outcome of any game, particularly in live dealer or poker formats.
• Using VPN, proxy, or IP-masking services to circumvent geographic restrictions or account suspensions.
• Engaging in any form of money laundering, structuring, or other financial crime through the Platform.
• Threatening, harassing, or abusing nugame staff or other players via any communication channel.
• Providing false identification or misrepresenting your age, identity, or location during registration or verification.

nugame cooperates fully with law enforcement authorities and regulatory bodies in the Philippines. Any suspected criminal activity identified through platform monitoring will be reported to the appropriate authorities without notice to the account holder.

08 Responsible Gaming

nugame believes that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We provide a comprehensive suite of responsible gaming tools to help all Filipino players maintain healthy gaming habits:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly within your account dashboard. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period.
• Session Time Reminders: Configure alerts that notify you after 30, 60, or 90 minutes of continuous play.
• Self-Exclusion: Request a temporary cool-off period of 24 hours, 7 days, or 30 days — or apply for permanent self-exclusion via our Responsible Gaming page.
• Reality Checks: Enable on-screen notifications that display your total session wagering and net win/loss at regular intervals.

If you feel that your gaming may be becoming problematic, we encourage you to visit our dedicated Responsible Gaming page for further guidance and self-assessment tools.

09 Privacy & Data

nugame collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By creating a nugame account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Your personal data is protected by 256-bit SSL encryption at all times. nugame will never sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required by law or as necessary to deliver Platform services.

10 Intellectual Property

All content on the nugame Platform — including but not limited to software, game engines, graphics, logos, text, audio, video, and interface design — is the exclusive intellectual property of nugame or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You must not reproduce, distribute, modify, reverse-engineer, decompile, or create derivative works from any part of the Platform without express written permission from nugame.

11 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, nugame shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of profits, revenue, data, or goodwill.
• Service interruptions caused by internet connectivity issues, power outages, or force majeure events.
• Unauthorized access to your account resulting from your failure to secure your credentials.
• Delays in deposit or withdrawal processing caused by third-party payment providers including GCash, Maya, BPI, or BDO.
• Any technical errors or malfunctions outside nugame's reasonable control.

In all cases where nugame is found liable, our aggregate liability to you shall not exceed the total amount of real-money deposits made by you in the 30 days immediately preceding the event giving rise to the claim.

12 Suspension & Termination

nugame reserves the right to suspend or permanently close any player account at any time, with or without prior notice, where nugame reasonably believes that:

• You have breached any provision of these Terms.
• Your account activity poses a regulatory, legal, or financial risk to nugame or other players.
• You have provided false, incomplete, or misleading registration information.
• Your account has been compromised or is being used by an unauthorized third party.
• You are no longer eligible to hold an account under Section 2 of these Terms.

Upon account termination for cause, nugame reserves the right to forfeit all bonus balances, pending bonuses, and any winnings derived from prohibited activity. Verified real-money balances not subject to forfeiture will be returned to the player's registered payment method within a reasonable timeframe following the resolution of any investigation.

You may voluntarily close your nugame account at any time by contacting our support team. Any pending withdrawal requests will be processed before the account is formally closed, provided all KYC requirements are satisfied.

13 Disputes

If you have a complaint or dispute regarding any aspect of your nugame experience — including game outcomes, bonus settlements, deposit or withdrawal processing, or account decisions — you should follow the procedure below:

1. First Contact: Raise the issue with our 24/7 live chat support team. The majority of queries are resolved at this stage within minutes.
2. Formal Complaint: If your issue is not resolved via live chat, submit a formal written complaint to our support email address. Include your account username, a clear description of the issue, and any relevant transaction IDs or screenshots.
3. Escalation: If you remain unsatisfied after receiving nugame's formal written response, you may escalate the matter to the relevant regulatory authority with jurisdiction over the Platform.

nugame commits to acknowledging all formal complaints within 48 hours and providing a substantive written response within 14 calendar days of receipt.

14 Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them — whether contractual or non-contractual in nature — shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any legal proceedings arising from or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Metro Manila, Philippines, and both parties irrevocably submit to that jurisdiction.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your nugame account, our Filipino-speaking support team is available 24 hours a day, 7 days a week via live chat within the Platform.

For written correspondence and formal complaints, you may reach us at:

Please include your registered account username and a clear description of your inquiry in all written correspondence to help us respond as quickly as possible.