nugame Privacy Policy

01 Introduction

Welcome to nugame. This Privacy Policy ("Policy") describes how nugame ("nugame," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you" or "your") who access the nugame online gaming platform at nugame.pro and all associated mobile applications and services (collectively, the "Platform").

nugame is committed to protecting the privacy and personal data of every Filipino player on our platform — from Makati to Cebu, from Davao to Quezon City, and everywhere across the archipelago. We take our obligations under the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations seriously.

By accessing or using the nugame Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform immediately.

02 Data Controller

nugame acts as the data controller for all personal information collected through the Platform. As data controller, nugame determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

Where nugame engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or cloud infrastructure partners — those parties act as data processors and are bound by data processing agreements that require them to handle your data only in accordance with nugame's instructions and applicable law.

03 Data We Collect

nugame collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Identity & Registration Data

• Full legal name as it appears on a government-issued Philippine ID
• Date of birth (used to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Government-issued identification number (e.g., passport, driver's license, UMID)
• Profile photograph (where submitted for KYC verification)

3.2 Contact Data

• Email address
• Philippine mobile number
• Residential address (province, city, barangay, postal code)

3.3 Financial Data

• GCash or Maya account details (mobile number associated with the e-wallet)
• Bank account details for BPI, BDO, or Metrobank withdrawals
• USDT wallet address (where applicable)
• Deposit and withdrawal transaction history
• Account balance and wagering history

3.4 Technical & Usage Data

• IP address and approximate geolocation (city/province level)
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages and game titles accessed
• Clickstream and navigation data
• Error logs and crash reports

3.5 Communications Data

• Live chat transcripts and support ticket records
• Email correspondence with our support team
• Feedback, survey responses, and promotion opt-in preferences

04 How We Collect Data

nugame collects your personal data through the following means:

• Directly from you: when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automatically: through cookies, web beacons, server logs, and analytics tools when you browse or use the Platform. See Section 9 for full details on our cookie practices.
• From third parties: including identity verification agencies (for KYC purposes), payment processors (to confirm transaction status), and fraud prevention services that help us identify suspicious account activity.
• From public sources: including sanctions lists, politically exposed persons (PEP) databases, and adverse media sources, as required by our AML compliance obligations.

05 Purpose & Legal Basis

nugame processes your personal data only where a valid legal basis exists under the Data Privacy Act of 2012. The table below summarises the primary purposes for which we process your data and the corresponding legal basis for each:

Where nugame relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Data Sharing

nugame does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties, strictly on a need-to-know basis and subject to binding confidentiality obligations:

6.1 Service Providers

We engage trusted third-party vendors to assist in delivering our services, including: identity verification and KYC providers, payment processors (GCash, Maya, BPI, BDO), cloud hosting and infrastructure providers, cybersecurity and fraud detection firms, and customer support technology platforms. All such providers are contractually required to process your data solely as directed by nugame and in compliance with applicable law.

6.2 Regulatory & Law Enforcement Authorities

nugame may disclose personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts, where required by applicable law, regulation, court order, or in connection with the investigation of suspected criminal activity.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of nugame's business assets, your personal data may be transferred to the relevant successor entity. We will notify affected players in advance of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

07 Data Retention

nugame retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your active account relationship, and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML legislation.
• Communication records: Support tickets and live chat logs are retained for a period of two (2) years from the date of the last interaction.
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent, after which opt-out records are kept for compliance purposes.

After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

08 Security Measures

nugame employs a multi-layered security framework designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• Transport Layer Security (TLS/SSL): All data in transit between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
• Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorised nugame personnel on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication (2FA): Available for all player accounts and mandatory for all internal administrative access to production systems.
• Regular Security Audits: nugame conducts periodic penetration testing and security audits conducted by independent cybersecurity professionals.
• Incident Response Plan: We maintain a documented data breach response plan that ensures rapid detection, containment, and notification in the event of a security incident.

While nugame implements industry-leading security practices, no system is completely immune to risk. You also play an important role in protecting your account — please use a strong, unique password, enable 2FA, and never share your login credentials with anyone.

09 Cookies & Tracking Technologies

nugame uses cookies and similar tracking technologies to ensure the Platform functions correctly, to enhance your experience, and to understand how players interact with our games and features. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They are used for session management, authentication, security token validation, and fraud prevention. No personal data is processed beyond what is strictly necessary for these functions.

9.2 Performance & Analytics Cookies

These cookies collect anonymised data about how players use the Platform — such as which games are most popular, how long sessions last, and where technical errors occur. This data is used exclusively to improve Platform performance and user experience.

9.3 Functional Cookies

Functional cookies remember your preferences — such as your chosen language, currency display (PHP), and responsible gaming settings — so you do not have to reconfigure them each time you log in.

9.4 Managing Cookies

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to access and use the Platform. nugame does not use cookies for third-party advertising or cross-site behavioural tracking.

10 Your Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by nugame:

• Right to be Informed: The right to know whether your personal data is being processed, the purposes of processing, and the identity of any third parties with whom it is shared.
• Right of Access: The right to obtain a copy of your personal data held by nugame and information about how it is processed.
• Right to Rectification: The right to correct any inaccurate, incomplete, or outdated personal data in your nugame account.
• Right to Erasure: The right to request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe that nugame has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within fifteen (15) working days.

11 Minors

The nugame Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. nugame does not knowingly collect or process the personal data of individuals under 21 years of age.

If nugame becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to close the relevant account, delete all associated personal data, and refund any deposits made to the originating payment method where technically feasible.

If you are a parent or guardian and believe that your child has registered an account on the nugame Platform, please contact our support team immediately at [email protected].

12 Cross-Border Data Transfers

In some cases, the delivery of nugame's services may involve the transfer of your personal data to third-party service providers located outside the Philippines — for example, cloud infrastructure providers or international cybersecurity vendors.

Where such transfers occur, nugame ensures that appropriate safeguards are in place to protect your personal data at the same level of protection afforded under Philippine law. These safeguards may include contractual clauses, data processing agreements, and assessments of the data protection laws of the recipient country.

nugame will not transfer your personal data to a foreign jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

13 Changes to This Policy

nugame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered players via email and/or an in-Platform notification at least seven (7) days before the changes take effect.
• For significant changes that materially affect how we use your personal data, we will seek your renewed consent where required by law.

We encourage you to review this Privacy Policy periodically. Your continued use of the nugame Platform after the effective date of any updated Policy constitutes your acceptance of the changes.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nugame handles your personal data, please contact our dedicated Data Protection Officer (DPO):

If you are not satisfied with our response or believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent authority responsible for administering and implementing the Data Privacy Act of 2012.

For all other general inquiries about the nugame Platform, our 24/7 Filipino-speaking support team is available via live chat within the Platform at any time, including Philippine public holidays.